Privacy Policy
Last updated: [21/07/2025]
Innovync Pty Ltd (“Innovync”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What personal information we collect
We may collect the following types of personal information:
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Full name
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Company name
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Email address
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Phone number
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Job title or role
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Any additional information you choose to submit via our contact forms or enquiry fields
We may also collect technical information when you interact with our website, such as:
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IP address
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Browser type
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Pages visited
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Time and date of visit
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Referral source
2. How we collect personal information
We collect information when you:
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Complete a form on our website (e.g., contact us, download a brochure, or make an enquiry)
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Subscribe to our mailing list
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Contact us via email or phone
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Visit our website (via cookies and analytics tools)
We use HubSpot as our CRM and marketing platform, and may collect form submissions through their services.
3. Why we collect personal information
We collect your information for the following purposes:
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To respond to your enquiries and provide product information
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To deliver requested content (e.g. brochures, specifications)
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To personalise your experience on our website
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To send marketing communications (where you have consented)
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To improve our products, services, and website performance
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To comply with our legal obligations
4. How we store and protect your information
Your personal information is stored securely using password-protected systems, including cloud-based platforms such as HubSpot. We take reasonable steps to protect your data from misuse, interference, loss, and unauthorised access.
5. Disclosure to third parties
We do not sell or rent your personal information. However, we may share data with:
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Service providers (e.g. HubSpot, Google, hosting partners)
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Email and marketing platforms used to communicate with you
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Legal or regulatory authorities if required by law
Some of these third parties may store data on servers located outside Australia.
6. Cookies and analytics
Our website uses cookies and analytics services (such as Google Analytics) to monitor usage patterns and improve performance. These tools may collect data such as your browser type, IP address, and browsing activity. You can disable cookies in your browser settings.
7. Marketing communications
We may send you marketing emails where you have consented. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.
8. Accessing or correcting your information
You may request access to, or correction of, your personal information at any time by contacting us at the details below. We may need to verify your identity before actioning the request.
9. Making a privacy complaint
If you have concerns about how we handle your personal information, please contact us using the details below. We will respond promptly and aim to resolve your complaint within 30 days. If you are not satisfied with the outcome, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Contact us
Innovync Pty Ltd
16/13 Holbeche Rd, Arndell Park NSW, 2148
1/52 Evans Dr, Caboolture QLD, 4510
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date shown at the top of this page.