Stefan Fedtschyschak – Bio

Stefan Fedtschyshak has always had a knack for pulling things apart and putting them back together again. You could say that for him, it’s child’s play. At least, that’s where it started.

“As a child, I always loved anything to do with wheels, anything that moved. I loved to tear things apart and rebuild them. That is pretty much where I started,” says Stefan.

His love for cars led straight to a career in the automotive space. Right out of high school, he undertook an automotive apprenticeship in England, where he grew up. After completing his apprenticeship and gaining experience in England, word of Stefan’s success soon spread beyond the UK’s borders. In 2012, he was invited to work Down Under, and happily accepted the offer.

Stefan’s talent for working with people shone through immediately. Fuelled by a willingness to learn, get out of his comfort zone, and lead a team, Stefan went from technician to service manager in an impressively short amount of time. He stayed in Australia for almost 8 years, building a solid reputation, until the birth of his son brought him home to Europe during COVID.

“I had a good reputation in the automotive industry helping dealerships with service departments that were struggling to survive,” he reflects.

With a reputation built on crafting efficient processes that constantly delivered high standards, Stefan’s high-performing teams reliably boosted customer satisfaction across the board. After gaining further experience in Europe, Australia called again. Stefan spent the next 4 years in Canberra and Queensland helping other dealership groups successfully develop and retain their service departments.

Then came another invitation, this time from us. The shift in industry took some getting used to, but Stefan quickly adjusted. He immediately clicked with our Managing Director Pierre Sullivan and saw ways to bring his big-picture vision for Innovync to life.

“Speaking with Pierre and seeing his passion for the business and passion for the industry really impressed me. One of the first things he said to me was “Service is the main reason for the business.” Pierre wants to build service correctly so that we can support sales of machines as well as give the service to our customers that they deserve. In automotive, it was always difficult to find management that understood this concept. Pierre understands that exceptional service is essential to keeping customers happy, and by elevating service levels ahead of time, we not only ensure customer satisfaction but also create the foundation for driving business growth and increasing market share.

With a willingness to step out of his comfort zone and grow, Stefan’s mentality makes him an excellent fit. As the National Service Manager, his role is dynamic and requires a rare mix of technical understanding and natural people skills – both of which he has.