SERVICES
Service excellence, built in
Installation, maintenance, repairs and spare parts, backed by a team that sees your business as a long-term partnership, not a single sale.
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After-sales service is our speciality, not an add-on
When it comes to delivering premium CNC machines paired with premium quality service, Innovync stands unrivalled. Stemming from the former Unimac Machinery, our speciality has always been after-sales service. Maintaining machines across the stone, glass, composites and advanced materials industries has built solid relationships with our customers that last long after the initial sale.
WHAT’S INCLUDED
Support at every stage of ownership
Installation
Expert commissioning and setup, so your machine runs to spec from day one.
Maintenance & repairs
Scheduled servicing and fast-response repairs to keep production moving.
Spare parts
Genuine parts sourced and shipped fast, most orders ship the same day.
Technical support & training
Hands-on training and technical support so your team gets the most from every machine.
SERVICE FIRST, ALWAYS
A service business that happens to sell world-class machines
When downtime costs money, you need support you can rely on. Innovync puts service first, with responsive technical assistance and comprehensive warranties. From installation to ongoing maintenance, keeping your business running at full capacity is the priority, not an afterthought.
Every machine internet-connected for remote monitoring.
Free online and phone technical assistance.
1-year full warranty covering parts and labour.
Delivery, installation and fitting included.
Direct technical support from CMS when required.
IN THEIR WORDS
Service that customers actually talk about
“There’s never really been a problem, I’ve rung Innovync and within half an hour, the problem’s been sorted. Within virtually the day, it’s been rectified. I’ve never been ringing to scream at them to fix the problem, it’s always been sorted. Service has been fantastic.”
Andrew Donati
Director, Terrazzo Australian Marble
“For urgent orders, we can receive deliveries for the tools the next day; otherwise it takes about three days. Most orders are shipped the same day as the order.”
Umesh Pindoria
Tough Glass
Ready to talk about your machine?
Send us a few details and our team will be in touch.